Disclaimer

Aja Natural Health Practitioners aim to support and guide individuals to with clinical nutrition advice and to adopt a holistic, healthy way of living. As part of this process, Aja Natural Health aims to educate and inform patients on how to reconnect with themselves, their bodies and nature, utilising traditional wisdom and practices of natural therapies in conjunction with evidenced-based research. We do not intend or claim to diagnose or treat any health condition. Please consult with your medical practitioner for diagnoses. 

Thus, the information on this website should not be taken as medical advice.

Your use of any information or products on this website is entirely at your own risk, as it is your responsibility to ensure that products, services and information available through our website meet your specific health needs.

Aja Natural Health employees follow strict food safety and hygiene protocols to ensure the quality & safety of your product. In the unlikely event that your product may become contaminated, damaged or compromised in any way, please contact us directly at heal@ajanaturalhealth.com to discuss further action.  In an unlikely event of an adverse reaction to our products please contact us immediately at heal@ajanaturalhealth.com. 

Please be sure to read all safety information including potential interactions, cautions and contraindications of our products prior to purchasing. We do not take any responsibility for preventable adverse reactions

FAQ

  • What qualifications does Jess have?

    Jess holds a Bachelors degree in Food & Nutrition Sciences
    B. NutrSci

    Jess is also currently completing a Bachelor’s Degree of Health Sciences (Naturopathy) under which she has been trained in Homeopathy, Iridology & Flower Essence Therapy.
    B.HSc (Nat, Hom) completion date 2024.

  • Are supplements included in the cost of the consultation?

    No, any supplements needed throughout treatment are an additional cost. This cost varies dependent on individual assessment.

  • How do Online appointments work?

    Online appointments are conducted via zoom which is a safe and secure video platform. Once you have elected to book in online, you will receive a link to access your scheduled zoom consultation. All supplements will be provided via online script which you can order yourself or which Jess can post to your Australian address.

  • Do you have a cancellation policy?

    Yes, we require 48 hours notice if you wish to cancel or reschedule your Nutrition consultation to avoid a cancellation fee of 50%.

  • Do you offer private health rebates?

    Unfortunately health insurers are no longer allowed to offer rebates for Nutrition. We are hoping this will change in the future.

  • Do you do offer functional/pathology testing?

    We will only recommend testing if it is indicated for the patient. This will either be functional testing through us, which is an additional expense for the patient, or we may refer to a Doctor for further investigations.

Privacy Policy

The privacy policy applies to the site and all products and services offered by Aja Natural Health.

We may collect personal identification information from users in a variety of ways including the placement of an order, filling out forms, connection with our services and features and resources we make available on our site. User personal information will only be collected if it is voluntary, users can refuse to supply personal identification information, where site engagement and access may be limited.

Users may be asked for their name, mailing address, email address, phone number and payment details, along with personal direct contact as a part of our service.

Your security is important to us, therefore we ensure appropriate data collection, processing and storage to protect against unauthorized access, disclosure or destruction of your personal information, including but not limited to payment details.

Your information may be shared with our trusted business associates in conjunction with operating Totum as a business, however we do not sell, trade or rent users personal identification information to others. We do not share user personal information in anyway outside of the operation of Aja Natural Health.

Children
We collect the personal data of children under 16 years of age. We only collect the personal data of children under 16 years of age with the express consent of their parents or guardians.

Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.ajanaturalhealth.com (the "Site"). This Site is owned and operated by Aja Natural Health.

This Site is a natural health business. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Aja Natural Health and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Violate the intellectual property rights of the Site owners or any third party to the Site.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

Sale of Goods And Services
These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Supplements;

  • Digital Downloads; and

  • Online Programs.

The following services are available on our Site:

  • Online Nutrition Consultations.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments
We accept the following payment methods on our Site:

  • Credit Card; and

  • Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard Shipping takes 3-5 business days; or

  • Express Shipping takes 1-2 business days depending on location.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refunds for Goods
All goods sold on our Site are non-refundable.

Refunds for Services
We provide refunds for services sold on our Site as follows:

  • Consultation fee will be fully refunded if the services are cancelled at least 48 hours before the consultations were scheduled to be provided. If cancelled after 48 hour window, you 50% of your fee will be refunded.

Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Aja Natural Health and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Aja Natural Health and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Victoria.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(04) 3203 0916
heal@ajanaturalhealth.com
______________________________________

You can also contact us through the feedback form available on our Site.

Effective Date: 6th day of April, 2023

©2002-2023 Aja Natural Health